Comparing Nuclear Energy To Other Energies Sources Environmental Sciences Essay

This study contains information on five different types of energy beginnings. It is a literature survey that compares two renewable ( solar and air current ) beginnings and two non-renewable ( coal and natural gas ) beginnings to atomic energy. The comparing is based on factors such as use, cost ( both capital costs and running costs ) , safety and stableness, storage of waste and the impact on the environment. The beginnings are separately compared to atomic energy. In the comparings merely the factors relevant to the two energy beginnings being compared at any given clip are considered factors are non repeated in the comparing. It besides looks at whether the media ‘s portraiture of the dangers of atomic energy is accurate or whether it overestimates the dangers involved in bring forthing atomic power. The purpose of the study was to find the viability of atomic energy as a beginning of power to back up electricity demands of the population in the hereafter. This is a literature survey turn toing the portraiture of atomic energy by the media and its viability as an energy beginning in comparing to other methods of bring forthing electricity. The study compares Nuclear energy to energy generated by coal, natural gases, air current and the Sun ( i.e. solar energy ) . The energy types are separately compared to Nuclear energy. Each subdivision high spots specific jobs and advantages associated with Nuclear energy as it relates to the energy to which it is being compared. Factors taken into consideration include the costs involved with the assorted types of energy, how much it is being used globally, impact on the environment, storage of waste, safety and stableness. The study was written to run into the demands laid down by JSQ216, a 2nd twelvemonth technology topic at the University of Pretoria. The study was completed by apportioning each of the four group members a specific energy to research and comparison to atomic energy. The research was so completed by utilizing journal articles, books, cyberspace sites and nearing two applied scientists about the job. The information was processed, the dependability of the beginnings assessed and a short part of the study was generated by each group member. All four parts were so put together for the concluding study. Figure 1: Break down of solar energy [ 2 ] The Sun has been around since the beginning of clip but merely late has it been used as a beginning of renewable energy. Approximately 120000 TW of solar energy is absorbed by the Earth ‘s surface which is equal to 10000 times the entire planetary demand for energy. Merely 0.1 % of this energy would be required to fulfill the universe ‘s present ingestion of fuels. [ 1 ] There are three chief ways to tackle the Sun energy. These include solar cells which convert sunshine straight into electricity. Solar H2O heating where heat from the Sun is used to heat H2O inside panels on roof tops. And in conclusion solar furnaces that make usage of mirrors to concentrate the suns energy into a little infinite to bring forth high temperatures. As illustrated by figure 1. There are close to 440 atomic power workss in the universe today which supply 16 % of the universe ‘s energy demand, nevertheless merely 1 % is functional energy with the remainder being atomic waste. If 1 % of the country where there is recoverable energy utilised solar energy devices all the universe ‘s energy demands could be met with solar energy entirely. If 10 % of the country were to be utilized so in two old ages the electricity produced would be equal to all known militias of fossil fuels. [ 1 ] Cost jobs with solar energy are the high capital costs involved in the installing of solar panels which can be really expensive. The demand to hive away energy because of solar handiness due to factors such as clip of twenty-four hours and conditions conditions is besides dearly-won. States at higher heights with day-to-day cloud screen will hold an economic disadvantage due to long distance transportation of energy. Care of panels besides has to be considered. Nuclear energy is soon cheaper than solar power nevertheless the building of the installations and the disposal of radioactive waste is dearly-won and can impact the environment. [ 3 ] Solar power is comparatively safe to utilize every bit long as you do non look straight into the Sun ‘s beams or come into contact with hot solar panels. In the instance of atomic power it is besides safe to utilize as the atomic reactors are equipped with excess systems to do certain there is no atomic meltdown. This makes it a really stable energy beginning. Nuclear energy starts to acquire more unsafe in the signifier of exhausted fuel rods and radioactive waste. Even though atomic energy is dependable and stable as a whole, when something does travel wrong it can go really serious and really unsafe. Solar energy does non hold any signifier of waste as replaced panels and constituents can be reused or recycled. Nuclear energy has two types of waste merchandises, the spent fuel rods which if non stored decently in pools of H2O to chill down could go really unstable. The other signifier is radioactive gasses and other waste merchandises that if released into the ambiance can present assorted hazards. Solar energy produces no waste or pollution. Waste from atomic power must be sealed and stored resistance for long periods of clip. This waste must be kept safe from external factors and from human contact in order to forestall a menace. Such a menace is presently under manner at the Fukushima Daiichi power works in Japan where a pool of exhausted fuel rods caught fire this twelvemonth. Solar power is a renewable power beginning therefore it is environmentally friendly. It is soundless and requires no fuel hence there is no pollution. It even decreases the sum of harmful green house gasses. Although there are many advantages to solar energy there is still the fact that a big sum of panels is required to bring forth the needful electricity. This becomes really dearly-won. It is dependable and has no hazards that are associated with atomic energy. Nuclear energy on the other manus is non a renewable beginning and if non handled in the right manner could impact the environment in a negative manner. Even though it does non lend to planetary heating like other fossil fuels, the waste gasses it does bring forth could potentially do radioactive illnesss and malignant neoplastic disease in worlds and other life signifiers. A sum-up of the advantages and disadvantages of solar and atomic energy can be found in the tabular arraies below Table 1: Advantages of Solar and Nuclear Energy Solar Energy Nuclear Energy Renewable energy beginning Does non breathe green house gasses Has no volatile waste Plenty of resources available Once panels are in topographic point the energy is free Cheaper than solar power Table 2: Disadvantages of Solar and Nuclear Energy Solar Energy Nuclear Energy Does non work at dark Radioactive waste Presently really expensive Long-run storage required for waste merchandises Requires large Fieldss in order to reap a suited sum of energy Some reactors produce Pu which can be used to do atomic arms All around the universe we require every energy beginning that we can acquire including atomic. All energy beginnings have both pros and cons. Even though atomic energy is portrayed as an unstable beginning of energy it is in fact one of the most dependable and stable types in the universe today. The downside is in its waste that if treated falsely could set down in the custodies of terrorists. In the following 20 old ages at that place will be emerging economic systems throughout the Earth that will necessitate low cost, environmentally friendly alternate energy beginnings and Nuclear power is expected to fulfill this demand.Wind EnergyWind power is the coevals of electricity through the usage of air current to whirl turbines, which in bend, convert the air current ‘s kinetic energy into electricity. [ 1 ] The procedure of utilizing air current as a power beginning has been in usage throughout history from around the twelfth century where windmills were used to mill grain. [ 2 ] Wind power coevals uses wind turbines to do electricity, air current Millss for mechanical power and air current pumps for pumping H2O. [ 2 ] It is a renewable energy beginning that non many states have attempted to develop. Wind Power Worldwide June 2010 [ 3 ] State Capacity ( MW ) USA 36.3 China 33.8 Germany 26.4 Spain 19.5 India 12.1 Rest of the World 46.9 Entire 175.00Table 3: Wind Power Worldwide June 2010 In June 2010, The World Wind Energy Association ( WWEA ) published that 5 states entirely accounted for about 73 % of the universe ‘s entire air current energy production viz. USA, China, Germany, Spain and India. [ 3 ] Figure 2: World Electricity Production 2008 On the other manus, atomic energy production seems to be far more popular in a batch of states with some states such as the USA and France holding no less than 104 and 59 atomic reactors in operation severally [ 4 ] in early 2010. A survey done in 2008 to happen the per centum of each type of energy that is globally produced showed that air current signifiers portion of merely 2.8 % whereas atomic energy histories for 13.4 % of the universe ‘s entire power. The chief disadvantage of air current power is the undependability of the air current itself. In most countries the air current ‘s strength is excessively low to whirl a turbine. However, if wind energy were to be used in unison with solar and/or geothermic energy it could be developed into a stable and dependable beginning of power. The air current turbines themselves are rather safe with merely a few reported instances worldwide of damaged blades caused by bad conditions, none of which has resulted in any known hurts. [ 5 ] Nuclear reactor workss make usage of radioactive stuffs to bring forth electricity. The thought that these stuffs could go unstable and acquire out of control is one of the chief concerns ( along with radiation toxic condition ) for states bring forthing atomic energy. The Chernobyl atomic catastrophe of 1986 lead to better, more efficient protocols being put into pattern go forthing most states to believe that they are now better prepared to manage any destabilizing of the atomic stuffs. [ 6 ] However, weave energy remains theoretically a batch safer than atomic workss even with all the safety safeguards they take. The effects are much higher for a atomic catastrophe than for a air current turbine failure. Wind turbines do non breathe any waste merchandises as they do non fire any kind of fossil fuels or radioactive stuffs, so there is no concern over where to hive away or dispose of emanations safely- unlike atomic energy. The radioactive stuffs ( like Uranium and Plutonium ) that are used up in atomic power workss continue to bring forth unsafe radiation for 1000s of old ages after they have been used up as a fuel for atomic energy. The most effectual manner to hive away these depleted stuffs has non yet been found but for now they are being kept in belowground storage pools where they will non be harmful to anybody. [ 7 ] The initial apparatus of both air current turbines and atomic power workss are rather dearly-won. But one time built, wind turbines are cheaper to keep than the power workss, but they are both comparatively cheaper to keep than their fossil fuel opposite numbers with the atomic stuffs enduring a really long clip and with air current being a free resource to be used. Environmental Impact: Both air current and atomic energy as it is being produced, is friendly to the environing environment ( except in the tragic instance where radiation is leaked from the power works ) . However, wind turbines do do more noise than the power workss which is riotous to any locals remaining near the turbines. [ 8 ] The sum of infinite that a air current turbine takes is less than that of an mean atomic power works and the break to the environment during building is worse for the power workss because they take so much longer to be built. [ 8 ]Coal EnergyCoal, the most abundant and low-cost of the fossil fuels ( 1 ) , is a non-renewable energy beginning. It has been used as a beginning of energy for 1000s of old ages and has legion of import utilizations such as in electricity coevals, steel and cement industry, and industrial procedure warming. Coal frequently proves to be the lone alternate when low-cost, cleaner energy beginnings are unable to run into the turning energy demand faced with today ( 1 ) . Fossil fuels are formed from the organic remains of prehistoric workss and animate beings that have undergone alterations due to heat and force per unit area over 1000000s of old ages. The procedure is still taking topographic point today but the rate of energy storage is little. The one-year biomass production stored this manner represents merely about 0.001 % of the current universe energy usage ( 2 ) . Even though wood coal can be made unnaturally, it is non possible to bring forth it at the rate of ingestion ( 3 ) . Therefore, coal is regarded as a non-renewable energy beginning and is bound to acquire depleted. Harmonizing to BP ‘s ( British Petroleum ) Statistical Review of World Energy 2010, there is a estimated 826001 million dozenss of proved coal militias worldwide, or 119 old ages reserves-to-production ratio ( length of clip that the staying coal militias would last if production were to go on at the old twelvemonth ‘s rate ) ( 4 ) . However, compared to other fossil fuels, coal militias are the largest 1s and are more equally distributed worldwide. Nuclear energy is besides a non-renewable beginning as it is reliant upon a finite beginning of fuel that can be exhausted. Although, the universe ‘s known uranium resources increased by 15 % in two old ages to 2007 owing to increased mineral geographic expedition The U ( and sometimes Pu ) used in atomic power is a natural resource and is a common metal found in stones all over the universe. The World Nuclear Association suggested that there is about ( 13 ) 160 old ages of supply at today ‘s rate of ingestion. Coal is chiefly used as a solid fuel to bring forth electricity and heat. The coal is normally pulverized and so combusted in a furnace with a boiler for the coevals of electricity. The steam which consequences from the burning is so used to whirl turbines, which drives the generators therefore making electricity. When coal is heated at about 1000 grades Celsius in an airless environment, Coke is produced. The Coke is so used is used to smelt Fe ore for the production of steel. A byproduct of this warming is Coal gas, which is a composing of methane and H, is produced. Coal gas was used for residential lighting and cookery in the 1940s ; but it was really dearly-won and so it was stopped. However, in recent times, these gasification procedures are being developed to be more cost effectual and so coal gas is frequently used as fuel for engines. Nuclear power workss create electricity through a procedure called fission in which subatomic atoms called neutrons split uranium atoms, bring forthing enormous sums of energy. The consequence of the fission of these big atoms is the creative activity of smaller atoms and radiation. The energy produced is so absorbed by H2O which heats it and so stream is produced. The steam is so used to whirl turbines as in the instance with coal power workss. Harmonizing to the Key World Energy Statistics 2010 ( 5 ) , 27 % of the worldwide energy demand was fulfilled by coal in 2009.Coal was the 2nd largest beginning of energy followed by Oil providing 33.2 % . China is a major manufacturer with coal with coal ever playing a dominant function in its primary energy ingestion. China consumed a high 46,9 % of the coal supplied and produced the most coal ( 45,6 % ) harmonizing to the BP Statistical World Energy Review 2010. World primary energy demand is expected to go on to turn steadily, as it has over the last two decennaries Harmonizing to the International Energy Outlook 2010 ( an appraisal by the Energy Information Administration ( EIA ) of the mentality for international energy markets through 2035 ) , universe ingestion of coal additions by 56 % over the following two decennaries ( 6 ) . Nuclear energy supplies the universe 5.8 % of the universe ‘s ingestion which is less than a one-fourth of what coal supplies. This is expected as there are merely 442 operable atomic power Stationss world-wide, the first one being created about 50 old ages ago which is comparatively recent. The extraction of coal involves two types of excavation: surface ( strip ) excavation and resistance excavation. Surface excavation involves the remotion of coal sedimentations near to Earth ‘s surface whereas underground excavation is taking sedimentations found 100s of metres below the Earth ‘s surface. Underground mining histories to about 60 % of the universe ‘s coal production ( 7 ) and requires the creative activity of shafts and tunnels that are dug in to the coal beds. There have been legion tragic happenings in the history of coal excavation as it is a really hazardous concern and lay waste toing accidents occur in all states that produce commercial measures of this mineral. Most mining accidents occur as a consequence of cave-ins, methane detonations, mine wall failures, vehicle hits or the implosion therapy of the mine shafts. Besides asphyxiation, gas toxic condition, respiratory complaints ( chiefly Black Lung Disease ) were common. Over 100,000 mineworkers have dies over the past century in coal-mining accidents in the U.S ( 2nd largest manufacturers of coal ) merely ( 8 ) . However, most of these hazards have been reduced in contemporary mines owing to modern engineering and wellness and safety Acts of the Apostless puting stricter criterions. Nevertheless, in lesser developed states and some underdeveloped states, continue to see important Numberss of excavation human deaths each twelvemonth. The copiousness of coal makes it easy accessible and the usage of cheaper manners of transit makes this resource an cheap signifier of energy when compared to energies such as solar, air current or hydro. It is besides somewhat cheaper than the costs involved in bring forthing atomic energy. When comparing the economic sciences in bring forthing energy from these two beginnings, it is of import to see several different types costs associated with both coal and atomic energy. This includes costs associated with the fuel used in the production of energy which tend to be lower in a atomic works even though more intricate stairss are involved in the production of the fuel assemblies used in the reactors. Transportation system costs are, nevertheless, high for coal because a significantly big sum of coal is needed to bring forth the same energy as with the atomic fuel. The capital costs are the costs associated with the initial building of the works and the alterations forms an of import portion when comparing the costs. For a atomic works, these costs are normally higher than for any other energy signifiers as the edifices used for containment or the safety-related equipment demand to run into higher criterions than those met by traditional coal workss. On the other manus, coal workss are required to include scrubbers to take airborne pollutants as a consequence of the combustion of the coal. Another consideration is the operation and care costs involved. These are the costs involved in the daily operation of the coal and atomic workss. This includes labor costs, stuff costs, authorities fees and belongings revenue enhancements. It is found that the costs are really similar in both the workss. The costs associated with the byproduct waste should besides be taken into history. For a coal workss, this is the coal ash and for a atomic works, these costs include a charge levied by the authorities for ultimate storage of the high degree waste. This charge is a level fee based on energy usage. The waste costs for atomic energy is well higher than the costs for coal workss. Therefore, the costs involved in bring forthing coal and atomic energy are approximately the same ( 9 ) . The combustion of coal is known to lend to planetary heating, and is linked to environmental and wellness issues such as acerb rain, smog and asthma owing to the particulate emanations that are emitted from power Stationss. Harmonizing to the World Health Organisation, it is estimated that air pollution kills more than 2 million people yearly ( 10 ) . Coal is the largest subscriber to the human-made addition of CO2, a nursery gas which causes planetary heating and clime alteration in the air ( 11 ) . Strip excavation causes big countries of land to be temporarily disturbed and this causes dirt eroding and impacts on local biodiversity as after the land has been scraped and quarried for coal, it is normally abandoned. The waste after coal has been combusted is frequently disposed of in landfills or â€Å" surface impoundings, † which are lined with compacted clay dirt and a fictile sheet. As rain filters through the toxic ash cavities over old ages, the toxic metals are leached out into the local environment. Coal sludge is the liquid coal waste generated by rinsing coal and is known to incorporate toxins, and so leaks or spills can foul belowground and surface Waterss. ( 12 )Natural Gas EnergyThe Natural Gas used in power production is a colourless, odourless and tasteless gas made chiefly of methane and other hydrocarbons ( including C2H6, propane, butanes and pentanes ) . It besides contains C dioxide, He, H sulfide and N, in smaller measures. Natural gas is a molecular compound with Van Der Waal attractive force between its molecules [ 1 ] . It has a boiling point of -161oC and is stable at a broad assortment of temperatures and force per unit areas [ 1 ] . Natural gas is transported in its liquid signifier as it taken up 600 times less infinite as a liquid than it does as a gas and weighs 55 % less than the same volume of H2O. It is a consequence of the decomposition of workss and animate beings and is found in pockets beneath the Earth and ocean. Natural gas is an of import beginning of power in the modern universe. Harmonizing to Makogen ( 2010:49 ) if we were to utilize 17 to 20 % of the universe ‘s natural gas resources, we would be able to supply the universe with energy for 200 old ages. Although it presently merely accounts for 20 % of the universe ‘s energy, the demand is expected to increase well over the following 20 old ages. It is a cleaner fuel beginning than any other dodo fuel [ 2 ] breathing about no sulfur dioxide and far less C dioxide and NHx than either oil or coal. Natural gases can besides be used in concurrence with other power coevals methods, such as biomass [ 3 ] , to bring forth energy which will alter the sum of pollutants emitted. Nuclear Stationss do non bring forth the same pollutants as fossil fuels do but blow direction remains the primary concern in atomic engineering. The waste merchandises of a atomic station are isotopes with highly long half-lives. The storage of these waste merchandises means making a safe storage infinite that needs to last longer than all the human civilizations combined. There are three different degrees of atomic waste, high degree, medium degree and low degree. Low degree waste is non really unsafe and disposing of it is non a job. The danger comes in with high degree radioactive waste. The waste is encased in concrete membranophones and buried up to a kilometer and a half into the land [ 5 ] . However, high degree radioactive waste can non be stored near any other high degree radioactive waste as it will interact with the other waste. It is besides of import to happen stable land in which to hive away the waste, as concrete can check and interrupt in the event of an temblor or shudder. South Africa is one of the safer places to hive away atomic waste as it has a geologically stable countryside. Some countries, like the northern Karoo, have experienced about 30 000 old ages of stableness. In between the remotion of the waste from usage and the concluding storage of the waste it needs to be left to soak in H2O for a period of clip, to acquire rid of some of the residuary radiation. In this clip the fuel rods need to be safely guarded as the waste merchandises are used in the creative activity of dirty bombs and atomic bombs. A soiled bomb is a normal bomb incorporating high degree radioactive waste and is detonated above a metropolis, leting the radioactive atoms to pollute the H2O supply in add-on to other harm. [ 5 ] Plutonium, one of the waste merchandises of a atomic power station, is a primary constituent in atom bombs and the rods frequently have to be processed to take all Pu before they can be disposed. The usage to which the waste merchandises can be used besides means that steps need to be taken in guaranting that any state with a atomic power station does non utilize the waste in a atomic arms plan. It besides leaves a state more vulnerable to atomic onslaught as should a dirty or atom bomb land near a atomic station the merchandises of the two would respond with each other, compounding harm. The waste from a atomic station can be greatly reduced by the right direction of the station but it still remains a serious menace. Cold merger could theoretically bring forth energy without radioactive waste but experiments with cold merger have produced really small energy, non even plenty to power a light bulb. Cold merger is besides regarded as a cozenage by many scientists and has the same ill fame as â€Å" ageless gesture † and â€Å" free energy † in many scientific circles [ 9 ] . The degree of efficiency of natural gas as a power beginning is, nevertheless, really much dependant on the engineering used to bring forth the power. In a comparing of different engineerings [ 4 ] it was found that Natural Gas combined rhythm engineering was the most efficient of the Natural Gas engineerings. The engineerings were compared based on efficiency, capital costs, care costs, the service life and electricity costs ( calculated based on the cost of the fuel, the care costs, capital cost and service life ) . The capital costs of the combined rhythm engineering were merely over a‚ ¬500 with an expected care cost of less than a‚ ¬0.005 per kg Watt hr and a service life of 20 old ages ( i.e. the clip the works operates before equipment demands to be replaced. ) A atomic station has to replace its one tierce of its fuel rods yearly [ 5 ] Relatively, a atomic station ‘s capital costs are higher than any other fuel beginning [ 6 ] but they produce electricity at a really low cost which offsets the initial high cost. This can be seen in figure 2, below, which shows a comparing of the cost to bring forth energy for assorted engineerings. The cost of power from a atomic works besides tends to stay stable [ 7 ] even if the cost of uranium varies as up top 75 % of the fuel cost in a atomic works is to cover the start-up cost. On the other manus, natural gas monetary values are really dependent on the supply and so monetary values tend to change. Natural gas is besides capable to carbon revenue enhancements in some states because of its emanations, which reduces its cost efficiency. Figure 3: Cost of Energy Generation for Different Technologies Location besides plays a really of import function in finding whether or non natural gas or atomic energy is the most efficient solution of a state. A state that is abundant in fossil fuels and does non pay C revenue enhancements would happen that natural gas was a far more suited engineering. However, when it becomes necessary to import natural gases, the supply security of the works becomes compromised and it Nuclear may be a more financially feasible option. Both Nuclear and Natural Gas beginnings have the advantages of being able to provide on demand. Most renewable energy resources are offered on an as-available footing [ 8 ] . This means that you do non necessitate to run a coal station alongside a atomic station in instance it does non bring forth adequate energy to run into demand.DecisionMedia is wrong in portraiture, excessively utmost but still non safe Waste disposal is unsafe, careful consideration as to storage installations Safety, security Vulnerability to atomic onslaught

Debut albums Essay

High School. Those two words can either bring fear or happiness to anyone. Besides college, the most life altering period in one’s lifetime is the four years we must go through to finally reach that milestone of getting a diploma. High school is that time to find yourself. It’s that time where you’re expected to conduct yourself like an adult, but you still get treated like a kid, a time of confusion. Because I cannot speak for everybody’s opinions about high school, I will just share mine. I’ve realized that there is no other place in this world where you will find such a large array of people other than a public high school. You have your jocks, your honors students, your geeks, your goths, your skaters, your princesses (a. k. a. cheerleaders), your drama kids, and then you have those kids that don’t really fit into any other category but â€Å"you know, those kids. † Logically, you would think that there is absolutely no way all of those different types of people could get along, but for some unknown reason we do. School is like a whole other separate community, a business community. The C. E. O. and head honchos are the main office, the teachers are the workers, and we students are merely the entrepreneurs. With that said, I have figured out a reason on why we all get along. Every entrepreneur does what they do for all the same reasons, just like all of us students attend school for the same thing. Of course some of us attend more voluntarily than others but nevertheless, we all show up every morning for the same reason. We show up to learn, to prepare ourselves for the real world and what is to come. Most of us show up to better our chances of succeeding in education after high school. Another thing I’ve learned about high school is that for a place that is supposed to be all good and fun and educational, there sure are a lot of things that aren’t. The food isn’t good, the stressful work isn’t fun, and some classes might be educational but I sure don’t understand why the heck I have to take them, like Introduction to Animal Sciences for example. How is that helping me be prepared for the real world? However, because of these problems in the system of just about every high school, I’ve learned possibly the most valuable lessons of all: Life isn’t fair, you don’t always get what you want, and you can’t change people. The point of me telling you all of this isn’t to say what a great learning experience I’ve had or how I know that my way of life has been shaped by my experiences in school, but rather to point out that you can’t always focus on the differences, or the negatives in life, but instead to realize what you have in common, or what is good.

Sufficiently demonstrated this through my actions

I would like to state that I am executing this letter to manifest to the creditors and financial institutions concerned that I am an individual of good credit standing and that I am qualified and eligible for the Housing Loan that I am applying for.I am well aware of the fact that recent events may lead some to believe that there may be some concerns with regard to my credit worthiness.   I would like to personally assure the concerned parties that there is no need for such.   In order to assuage the fears of my creditors, I feel that it is best to provide a clear explanation of the events that have recently transpired.The events in question all began in 2003 when I filed for bankruptcy.   This was because I was going through a difficult time in my life as I was supporting my ex-husband and had a number of marital issues to deal with.   I had applied for three (3) credit cards that same time and was given approval for all of them.   Unfortunately, I was not able to settle m y outstanding balance because I was forced to relocate from Colorado to Georgia due to grave threats that my ex-husband had issued.I understand these events do not excuse nor exempt me from any financial liability or obligation that I have with the financial institutions concerned.   In my defense, I would like to make mention of the fact that despite these events and circumstances I have gotten in contact with all my previous creditors and have apprised them of my previous situation.   After my discussion with these companies, I was able to resolve the problems.   Soon after that I was also able to secure a stable job and have really improved my financial standing.I am a person of principle and one of those principles is in settling my debts to others.   I do not only proudly say this but also feel that I have sufficiently demonstrated this through my actions.   I am confident of my financial position at this time and feel that my credit worthiness is not a matter that my self or anyone else for that matter should be concerned about.

Saudi anti cybercrime law Essay Example | Topics and Well Written Essays - 1500 words

Saudi anti cybercrime law - Essay Example which is equipped with a system to process, store, transmit, receive or browse data and perform specific functions according to programs and commands. Article 3: Any person who commits one of the following cyber crimes shall be subject to imprisonment, for a period not exceeding one year and a fine not exceeding five hundred thousand riyals or to either punishment: Article 4: Any person who commits one of the following cyber crimes shall be subject to imprisonment, for a period not exceeding three years and a fine not exceeding two million riyals, or to either punishment: Article 5: Any person who commits one of the following cyber crimes shall be subject to imprisonment, for a period not exceeding four years and a fine not exceeding three million riyals or to either punishment: Article 6: Any person who commits one of the following cyber crimes shall be subject to imprisonment, for a period not exceeding five years and a fine not exceeding three million riyals or to either punishment: Article 7: Any person who commits one of the following cyber crimes shall be subject to imprisonment, for a period not exceeding ten years, and a fine not exceeding five million riyals or to either punishment: 1. The construction or publicizing of a web site on the information network or on a computer for terrorist organizations to facilitate communication with leaders or members of such organizations, finance them, promote their ideologies, and publicize methods of making incendiary devices or explosives, or any other means used in terrorist activities. 2. Unlawful access to a web site or an information system directly, or through the information network or any computer with the intention of obtaining data jeopardizing the internal or external security of the State or its national economy. Article 9: Any person who incites, assists or collaborates with others to commit any of the crimes stipulated in this law shall be subject to a punishment, not exceeding the maximum

Discriminatory Practices In The Federal Control Of American Education Coursework

Discriminatory Practices In The Federal Control Of American Education - Coursework Example Galston (2008) believes that this kind of system can still be and should be improved. The situation in the public schools right now describes a scenario in which drop-out rates are high and those who actually graduate lack the necessary competency. This translates to having a workforce which is not really ready for the real world. Likewise, Caruba (2004, August 4) espouses that the American youth of today pass through the educational system but do not even have sufficient literacy and mathematics skills. Basic knowledge of history, civics, geography, and science are not comprehensive. Federal lawmakers have passed increasingly restrictive laws and drastically escalated education spending, which ballooned from around $25 billion in 1965 (adjusted for inflation) to more than $108 billion in 2002. (as cited in Caruba, 2004, August 4) However, this seemingly large budget for education has not reflected in the research results which show that the programs implemented by the federal government are not successful in answering educational problems (McCluskey, cited in Caruba, 2004, August 4). It was during the administration of George W. Bush that education funding has ballooned from $38.4 billion in 2000 to $63.3 billion in 2004. More specifically, educational discrimination is evident in how funding has been allocated for projects in Massachusetts and Alaska alone as described in the $8.4 million program, â€Å"Exchanges with Historic Whaling and Trading Partners† and the $119.3 million program for the â€Å"Teaching of Traditional American History initiative† respectively (McCluskey, cited in Caruba, 2004, August 4). This also shows how other students in this area seem to benefit largely while the rest suffer. On the other hand, the only way by which to veer away from federal control is to refuse the very money gathered through taxes paid by local citizens.

Response Week 11 Essay Example | Topics and Well Written Essays - 250 words

Response Week 11 - Essay Example As noted from this event, he does not only have a lot of money and techniques to bribe law enforcement officials from both sides of the border, he also has supporters who are not hired by him. It is not hard to see why ordinary Mexican citizens would be supporting him if he has been keeping their streets safe from other drug cartels members. This just shows the level of insecurity that the Mexican citizens are facing, since they would rather have a drug lord protecting them than law enforcement agencies. This also proves that it would be hopeless not to have El Chapo extradited to United States. Even though most people who have lost their loved ones to death because of this man are happy to see him behind bars, Salazar is right to point out of the harsh reality. This man is still too powerful. Supposedly the Mexican government manages to extradite him, which I believe is necessary, there will still be a problem. As noted by Patricia Adler, Peter Alder and O’Brien (2012), page 390, the war on drugs exists because people fail to see their harmful effects. This means that even if both governments decide to sentence him to death, drug smuggling, human trafficking and people will still be killed by other drug smugglers. When a CEO from a company gets fired, the company does not stop its operations because other CEOs get hired. As much as the two governments want the man gone for good, it is important for law enforcement agencies to remember one thing. The solution to the war on drugs is ultimately a structural one where people will learn that they are part of what it takes to defeat the war. Hastings, D. (2014, February 27). Hundreds march in Mexico for release of drug lord Joaquin El Chapo Guzman. New York Daily News. Retrieved from

Cybersecurity Coursework Example | Topics and Well Written Essays - 1250 words

Cybersecurity - Coursework Example It is important for Jacket-X to implement ways of detecting and securing networks so as to counter cyber threats vulnerabilities such as email spoofing, denial of service attack, malware intrusion, spywares, hackers as well as data and information theft that are implemented through the network (Roberta Bragg, 2004). However there are several methods by which Jacket-X can implement to avert these risks they include the following: first is by Jacket-X ensuring the installation of firewalls. Firewalls comprises of hardware and software that controls the flow of data in and out of network. By using firewalls Jacket-X can be able to examine and validate address information on all packets of data as well as protect data stored in the network from unauthorized access (Roberta Bragg, 2004). It is therefore recommended for Jacket-X to put in place procedures and policies to allow for the periodical evaluation of firewalls and upgrades that involves the incorporation of current technologies to meet critical network risks. In the case of Jacket-X’s wireless network, it would be advisable to enable WPA (Wi-Fi Protected Access) encryption to facilitate the protection of data that is transmitted over a wireless network. WPA is considered more secure that WEP (Wireless Equivalent Privacy) because it utilizes dynamic key encryption. Also in order for Jacket-X to gain control of their network from unauthorized access would involve the use of MAC address filtering. This technique is made possible by some routers to specify which computers can access the network (Roberta Bragg, 2004). This is facilitated by using a MAC address that comprises of unique series of numbers and letters assigned to every networking device. This would prevent unauthorized access such as hackers from intruding the Jacket-X network. Another vulnerability posed by networks is the fast

2 Questions Assignment Example | Topics and Well Written Essays - 1000 words

2 Questions - Assignment Example Liking - so now that the consumer is fully aware and knowledgeable about the product, he begins to relate the product with itself and establishes a connection. At this stage, the marketer should already know which level consumers feel the product and should draft their ad campaigns accordingly. It is best for the marketer to now evaluate his consumer base as to whether they think the company offers a better product than its competitors. Conviction - the second to the last stage. Now the consumer is hit with strong advertising and reasons to want to purchase the product over the competitors. A conviction must be created within the mind of the client to support the product. So the marketer must push the advertisement in such a way that the consumer will feel that the competitors cannot compete with this particular brand. Purchase - the final step in the buyer readiness - stage. The effective product information dissemination and strong advertising push creates a conviction within the clients mind that gives him the confidence to push through with the purchase of the product. Once the sale occurs within the consumer base of the product, then the marketer can effectively say that he has done his job properly. 2. An appeal is what an advertiser doe sin order to get a consumer to purchase a product or service. There are three types of appeals that are commonly used in advertising by marketers. These appeal types are known as: Ethical Appeal - this is an appeal targeted at at someones or somethings image. The public does not normally come across this type of advertising unless it is election season. This is because politicians use this advertising platform to present themselves in a better light than the other candidates, oftentimes using criticisms to make them more appealing to the voter. Consumers though, normally do not use this kind of dialog unless they are writing to a company to complain

Music assignment Example | Topics and Well Written Essays - 250 words

Music - Assignment Example The Gypsy Laddie also evidences localization and changing beliefs with the reference to the lady running with the gypsies and leaving her Lord and child reflecting the changing status in the community at the time with Lords and gypsies. Balladic formulas involved the use of recurrent phrases, stanzas, and lines to express narrative ideas and underline the ballad narrative making it easy to remember the words of a ballad while common modifiers were used in changing pitches. The formulas allowed for the remembering of a shortened fashion of large narrative depicting its importance in remembering words in a ballad. Examples of formulas and common modifiers include the stock words, whole stanzas, incremental repetition, phrases. In songs, the Lily-White hand represented the imminent occurrence of dramatic action including rape or seduction as evident in Prince Heathen and Katherine Jaffray involving rape and torture and rescue respectively. Other formulas used in ballads include dressing in rich attire, where to get a bonny boy, and playing at the ball. Preserving the lyrics or keeping the â€Å"emotional core† intact was important because it represented â€Å"time honored expressions of recurrent ballad actsâ €  with formulas facilitating memorization (Harris, 22). Other than localization, other forces of change that affected ballad lyrics include consciousness of class differences, increased literacy levels/education, urbanization, religion, and different social values and practices (Buchan, 236). There is a possible connection between African American spirituals and the Underground Railroad, and most of the scholars believe that a connection exists between spirituality and the Underground Railroad network. Examples of words used in the Underground Railroad network that come from spiritual texts include â€Å"Drinking Gourd† referred to The Big Dipper who’s handle pointed to the North Star symbolizing the North Start in the Bible that let the

According to Paul Cezanne Essay Example for Free

According to Paul Cezanne Essay Paul Cezanne’s paintings are regarded today as being of considerable importance to the development of modern art. Cezannes use of colour as tone and his heavy interest in the formal elements of composition paved the way for artists following on from him to question what they were perceiving and their ability to visually represent what they saw through painting. This essay will be examining the influence that Paul Cezanne had on Cubism and how this elevated the picture into an autonomous object rather than a mere representation of nature. The French Post-Impressionist painter Paul Cezanne, although heavily ignored by the mainstream art sphere centered within Paris, had a considerable impact on Cubism as he laid out the fundamental ideas from which the cubists would create their works. One of the main key points that was central to the cubists was faceting, this reduction of form within the external world and transforming them to geometrical facets, ‘Nature should be treated as cylinders, spheres and cones.’. See more: Examples of satire in adventures of huckfinn essay Cezanne’s manner of depicting reality with inaccuracy and multiple viewpoints divorced itself from the laws of perceptive construction and allowed him to interpret what he saw in a subjective way, he wasn’t interested in merely imitating what he saw onto the canvas but rather to re-think the conventions which restrict traditional painting. A clear departure from traditional painting as a representational phenomenon has taken place, it’s no longer mimetic of nature or reality but rather holds its own reality within itself and painting and art in general is made autonomous through Cezanne’s unique approach. Where other painters saw transient effects of light Cezanne had the ability to perceive geometric structures and thus from his search for underlying structure of composition came Cubism and then Abstraction. In the impressionist movement, and other predecessors to cubism and post-impressionism, artists weren’t concerned in dealing with matters of inner meaning within their paintings, they were simply responding to what they saw which in turn gave little for the viewer to think about. It is here that we see Cezanne’s more conceptual manner of depicting reality by breaking things into obscure shapes and abstracted form, he projects his inner emotion and consciousness onto the canvas to represent a state of mind, ‘The painter’s idea cannot be conceived apart from the means he uses, for it is meaningful only so far as it is embodied in those means, and the deeper his idea the more complete they must be. I am unable to distinguish between my feelings for life and my way of transposing it. A painting must carry all its meanings within itself, and impose it on the viewer before he identifies the subject matter.’. This parallel of representing nature and self by use of facets and high-keyed colour (colour as a subjective device) is something that’s echoed throughout the works of the cubists, specifically the initial stages of this movement. It seems from this point onwards the painting has become a picture object, it’s removed from the shallow confines of our perception and begins to contribute to reality by adding other aspects and elements, ‘ He was, in fact, the first Post-Impressionist to make, as did the Pointillists and eventually the cubists, as structural analysis of nature, producing an art of the mind concerned with emotional apprehension of formal qualities in mountains, women or onions and totally unconcerned with the evanescent effects of light, shade and atmosphere.’ . This manner of painting had seeped into the consciousness of Pablo Picasso and George Braque, although they had obviously added their own elements to form their own individual styles Ceza nne had laid out the basis from which the cubists could build upon. Although Cubism can be categorised into three key phases: Analytical, Hermetic and Synthetic, it is all somewhat representational of reality. Pushed and stretched to its very limits reality has been distorted and forms are no longer instantly apparent, the viewer must project apart of themselves in order to make sense of what is happening within the painting. From the painters view the cubists applied an aspect of analysis in their paintings by which forms became increasingly fragmented, this way of depicting objects, landscapes and people was similar to Cezanne’s work in the way he represented nature. He was looking beyond the mere surface and impressions which met his gaze and focussed on the inner structures that made up things around him, this of course implies careful consideration and a process of analysis. This is something which resonated with Picasso’s work and contributed to his painting Demoiselles d’ Avingon 1908, ‘He took his cue in this partly from Cezanne’s efforts to fashion a way of painting that would lay bare – or at least open up for exploration by the viewer – the complex process of pictorial representation’. Upon looking at the works of Picasso’s Demoiselles d’ Avingon 1908 and even George Braque’s Houses at L’Estaque 1908, we can indicate a clear influence that is derived from Cezanne’s style of this alignment of nature and the artist. In Braque’s painting we note a visible colour palette which has been simplified and the use of structure that has been used in order to re-create nature, all of which is comparable to Cezanne’s painting Mont Sainte-Victoire 1902-04. However, Braque has accentuated certain elements resulting in a more systematic , clean and simplified style, ‘Yet unlike Cezanne, Braque pushes the juxtaposition of different perspectives to the point of contradiction, and underscores it with a quite arbitrary distribution of light and shade; rooflines fail to meet walls, spaces and solids are elided, buildings are stacked up against one another like playing cards, and in the absence of a horizon the landscape is compress ed into the space of a low relief.’. (FOOTNOTE: Movements in Modern Art Cubism, David Cottington, pg. 22)We notice a clear direction towards further abstraction in terms of form and colour and as cubism progresses these abstractions are further emphasised until reality is barely visible and only signals and indications of things are implied to the viewer. In addition, Picasso’s painting held similar elements of Cezanne’s style and although his painting Demoiselles d’ Avingnon is regarded as more of a proto-cubist artwork in a way it planted the seeds of his style which would later blossom and carry the cubist movement. He is still referencing Cezanne in terms of geometric shapes, limited colours, the fusions between negative and positive shapes and also the arbitrary use of light as he sees fit. Moving away from Demoiselles d’ Avingnon and focussing on Cottage and Trees (La Rue-des-Bois) 1908, again we see a direct correlation in terms of style to Cezanne’s and even Braque’s painting Houses at L’Estaque, in terms of subject matter it’s quite similar; fragmented shapes are used to signify a landscape with houses and contorted trees, however this use of shapes is further abstracted from that of Cezanne’s and Braque’s and again we see the use of colour being completely redundant in terms of imitating the world. The painting has become a complex of invented forms, singular viewpoints, accurate proportions and visual representation are no longer necessary, ‘Picasso independently emphasises each elemnt – volume, line, plane, light and shade – even at the expense of compositional unity. The effect is to maximise the dynamic effect of the painting.’. The emancipation of pictorial elements of line and colour elevated the painting to the picture object, as these elements no longer needed to be used objectively to depict the reality in which we are all submitted to, rather the artists can form the basis of a painting from reality and meet it halfway through his use of representing the internal reality which he is mentally experiencing. Cezanne used a process of analysis and reflection in creating his work which then influenced the cubists to constitute their own individual reality and project it onto the canvas. The result being fragmented geometric shapes which accentuate certain elements of figures, subjective and limited use of colour and an overall less naturalistic representation of what is directly being observed, this in turn helped painters like the cubists to re think what they were painting and also to think of what painting in general could be.

A systematic literature review to study Dignity in Care for Adults

A systematic literature review to study Dignity in Care for Adults Introduction Dignity is a broad and complicated notion that can be used in legal, religious, bioethics, scientific and political contexts with different meanings. The term dignity signifies that a person has a birthright of being respected and treated morally and ethically by others. Dignity implies that people should be treated in such a manner that they feel their value and worth as individuals within the societal context (Soulen and Woodhead 2006). Dignity can be elevated and alleviated by several factors in a healthcare facility. These factors include the facility culture, surroundings and environment, attitudes and behaviour of caregivers and the practice of care being carried out in the facility. People feel more comfortable, confident and in control for making various decisions on their own in the presence of dignity but if there is a lack of dignity they may feel discomforted, devalued, embarrassed and humiliated (Weisstub and Pintos 2007). As dignity creates a sense of comfort and contro l, it is quite important that caregivers in medical institutions realise the importance of dignity while giving care to adults with learning disabilities. The proposed research will analyse the literature associated with dignity in care for adults with learning disabilities in the United Kingdom. Research Aim The primary aim of the proposed research is to analyse the meaning, perceptions and quality of dignity in healthcare with respect to adults who have learning disabilities in the United Kingdom and study the range of healthcare services available for adults with learning disabilities. Research Objectives To assess challenges of access, inclusion, choice, attitudes and legislation faced by adults with learning disabilities in healthcare. To determine whether dignity in care for adults with learning disabilities exists in reality as proposed and promoted by the UK Department of health or not. To understand and compare the types of health care services offered and available to adults with learning disabilities. To analyse the quality of healthcare provided to adults with learning disabilities in the United Kingdom and inequalities faced by them. Methodology Research methodology is an important aspect through which researches are conducted. A research methodology will actually depict that what is the appropriate approach of conducting a research and which research strategy will be applied in this research. In the similar manner it would also depict that which data will be collected for the research and how it will be collected. This entire research would focus on learning disabilities with adults and the issue of dignity will also be addressed in this research. The main objective of this research is to understand the issues of meaning, perceptions and quality related to learning disabilities and how dignity of these individuals is affected. The primary method that will be utilised in this research is based on systematic literature review. This method is implemented in this research because it would definitely be helpful because of several reasons. First and the foremost reason is that it would give a clear about the issue that is being studied. Wolf (2008) presented an idea about that systematic literature review that philosophy of science, development of health related materials etc can be analysed through systematic literature review. In the similar manner it gives a genuine and a clear idea about the issue that is being studied. Through this approach findings can be properly analysed and systematic literature review helps the researchers in the decision making process. Wolf (2008) believed that through this approach the information that is collected for this research can easily be summarised. The benefits of this approach would be that past researches can easily be utilised and this would definitely reduce the cost of researching. Another important factor for choosing this approach is the benefit of time that is at tached with systematic literature review. According to Britton and Jonsson (2004) systematic literature review is actually a cost effective approach for conducting a research. Both the researchers agreed with Wolf (2008) that generalisation and collection of data in this approach is quite simple and easy as compared to other approaches. Therefore, it can be said that because of these benefits this approach of systematic literature review is selected for this research. Ethical Issues Ethics is the term used for differentiation of right over wrong, good over evil and signification of justice or equality in the general behaviour or actions of individuals in a society (Hinman 2007). Confidentiality and privacy of individuals participating in a research is quite important especially if the research topic is quite sensitive as the case is with dignity in care for adults with learning disabilities. The researcher needs to understand and realise the seriousness of ethical issues and considerations in such a research. Although there is a danger of participants being named or personal information being compromised, the approval from the ethical issues committee is not necessary, as the proposed study will only present a systematic literature review of the data already accessible by public. The information collected in the proposed research will only be used for research purposes and real identities will be replaced by codes or false names when required. The following sect ion provides an analysis of literature relevant to the research topic that will be used in the proposed research. Analysis of Literature According to The UK Department of Health (2001) learning disability is a combination or collection of several disabilities and disorders. These disabilities may include disability to understand new information or skills, impaired function in society and an onset of any disability that started before adulthood and had a lasting effect. Learning disability or intellectual disability also referred to as learning difficulty in the United Kingdom is quite difficult to explain as it covers a broad collection of disorders or disabilities that people may face. These disabilities include but are not limited to challenges in processing information, understanding written or spoken language and other challenges that may affect quality of life (Corley and Taymans 2002). This notion by Corley and Taymans (2002) is backed by Turnbull and Chapman (2010) who suggest that people with learning disabilities face several problems in understanding and processing complex information and face challenges in developing new skills. These descriptions of learning disabilities indicate that adults with such disabilities may have difficulties in processing information in several social circumstances including healthcare. This implies that adults with learning disabilities will have a higher degree of healthcare needs as opposed to people with no learning disabilities at all. McGrath (2010) argued in an extensive literature review that people with intellectual disabilities have greater healthcare requirements as compared to the general population. While explaining the nature and intensity of these healthcare needs he argues that the health care needs of people with intellectual disabilities are more complex in comparison with the general population and can result in premature death, which could otherwise be prevented through effective care. This argument by McGrath (2010) is also backed by several other researches conducted in the context of healthcare needs of people with learning disabilities (Michael 2008; Leyshon et al. 2004; Cooper, Melville and Morrison 2004; Paxton and Taylor, 1998; Nocon, Sayce and Nadirshaw 2008). Gaskell and Nightingale (2010) also agree with McGrath (2010) regarding the greater healthcare needs of people with learning disabilities. They suggest that healthcare needs of adults with learning disabilities tend to be higher in comp arison to the general population due to a variety of reasons including visual and hearing impairment, challenges in mobility, heart conditions, diabetes and osteoporosis. The greater needs for healthcare of adults with learning disabilities are also perceived by caregivers as Vecchio, Cybinski and Stevens (2009) in their study analysed the effect of disability on needs of caregivers. They implemented descriptive statistics and regression analysis to conclude that caregivers of adults with disabilities indicated that they required assistance while providing care to such adults. It was also concluded in the study that the needs of adults with learning disabilities were even greater than the needs of adults with physical disabilities with respect to healthcare (Vecchio, Cybinski and Stevens 2009). Adults with learning disabilities face several challenges with respect to societal factors including unethical treatment, abuse, undue pressure in interpersonal communication and biasness from the general population due to their specific disability (Slater 2005). Slater (2005) argued that the most prominent challenges with respect to societal factors in healthcare were neglect, poor treatment and abuse by caregivers. He argues that adults with learning disabilities have every right to dignity in life as the general population and should not be subject to abuse due to a specific disability. The Department of Health (2001) provides a clear strategy regarding treatment and care of elderly people especially when they face challenges due to learning disabilities. The recommendations presented by Slater (2005) are in line with the department of health framework with respect to poor treatment and abuse. The framework clearly outlines that dignity should be a top priority in healthcare where people should be treated in an ethical, moral and respectful manner. The importance of dignity and equality in healthcare services is iterated by another report of The Department of Health (2002) by implying the importance of fair access to care services irrespective of age and any disabilities a person may have. Philp (2007) recommended that dignity in care should not be an afterthought and caregivers should understand and realise the importance of dignity in healthcare of adults with learning disabilities. He suggests that caregivers are very busy and they need to incorporate dignity into the overall framework for providing care. In his study, Philp (2007) emphasised the need for treating adults with respect and integrity while giving them a sense of freedom and control over their actions and behaviour. He concluded that there are various forms of abuse and caregivers need to provide care with thorough understanding and realisation of dignity in care of adults with learning disabilities (Philp 2007). Holland (2000) on the other hand, analysed how ageing affects people with learning disabilities with respect to social, psychological and biological issues. He argued that adults with severe learning disabilities faced more challenges in later parts of life with respect to services as compared to adults without any disabilities. He concluded in his study that gaps were present in the healthcare and social services provided to learning disabilities and the standards established by the department of health (Holland 2000). This implies that albeit healthcare providers may focus on providing the most effective quality of services but improvements can still be made to make the quality of services more effective especially with respect to dignity in care. Batesa and Davis (2004) in their study of social inclusion and services for people with learning disabilities presented several societal challenges faced by adults with learning disabilities. These challenges include hindrance in local community participation, perceptions of general population, problems in safety and trust, limited access to social networks and limited access to services being offered. The study indicates that these challenges are faced by adults with learning disabilities mainly due to the perceptions of community and general population with respect to these people. The research concludes that social capital concept provides an effective model for services that focus on promoting social inclusion of adults with learning disabilities (Batesa and Davis 2004). The concept of social capital, which is based on social networks, and standards of trust and reciprocity Batesa and Davis (2004) can also be implemented in healthcare for adults with learning disabilities for bet ter outcomes. Health care services are of utmost importance to individuals who are suffering with different learning disabilities. McGrath (2010) believed that people with learning disabilities needs health checks to monitor the discrepancies they have. Annual health checks is a type of health care service that is offered and available to adults with learning disabilities. Usually, people who are facing these difficulties are less likely to receive continuous screening and they have less frequent routine checks. That is the reason why annual health checks should be offered by different health care institutions so that they can benefit from it in both the short and the long run. However, a concern is that whether these health checks are needed or not because if they are not viable enough so there is no need to have an exercise that would engage them in such activity. Albroze (2005) discussed that these annual health checks are very important because they assist the patients in every aspects and peo ple who are suffering from these difficulties can gauge that what is their current situation. People who have learning disabilities usually live in communities and they have the right to access different mainstream health care services. Deshler, Schumaker and Bulgren (2001) discussed that individual importance should be given to people who are suffering with learning disabilities and this can be considered as a health care service. Nurses should be effectively trained in this regard and they should help the individuals who are facing learning difficulties. These researchers also believed that equal health care services should be provided to patients who are suffering from learning disabilities. In the similar manner disability awareness should be given to them in different regards like trainings and workshops should be organised so that they can easily benefit from these activities. Certain special health care services should be allotted to those individuals that have complex and special needs (Bergmark, Parker, Thorslund, 2000). In the similar manner, certain action plans should be developed for this cause so that all these health care services would be implemented in a proactive manner. Besides certain annual che cks individuals suffering from learning disabilities should be offered regular checkups. This will provide an equal opportunity to learn about their health and they can lead a happy and a prosperous life. Certain picture-based books should be provided to them so that they can learn how they can face different complex situations (Deshler, Schumaker and Bulgren 2001). Emerson, Davies and Spencer (2005) analysed that learning disability in adults is a condition that is quite long lasting. A survey showed that about 62% of all the people who are suffering from this disability live with their parents or with their relatives. Similarly, 30% of the people especially adults live in certain form of residential care or they live with people who are also suffering from learning disabilities. However, only 7% of the people live with their partners or they live alone. There are different inequalities faced by adults when they are receiving health care facilities. Michael (2008) believed that at times people receive unequal health care treatment and this can be considered as an important issue for people who are providing learning disabilities and for those who are accessing it. People that are facing learning difficulties are not always offered the same level of services and treatment as the general population. People and health care service providers assume certain things when they are dealing with individuals facing learning disabilities (Kuntz, Minnes, Garcin, Martin, Lewis, Holden, 2005). In the similar manner the routine health care services received by these adults over the year in the United Kingdom is patchy too. Finally, people who are suffering from learning disabilities as not served and perceived as a priority (Michael 2008). Cooper, Melville and Morrison (2004) believed that people who are facing learning difficulties face unequal atmosphere. They are not treated as equal citizens in many conditions and this creates a sense of inequality in them. People with learning disabilities are discriminated in the society and there are different health care professionals who do not understand much about learning disabilities. In the similar manner many professionals in the society are not familiar with the laws associated with capacity to consent. There are certain professionals who are aware with this scenario but most of them do not consult the family of these individuals who are suffering with learning disabilities (Corley and Taymans 2002). Individuals that are suffering with learning disabilities may not understand the significance and importance of health care screening or it is highly probable that they may not recognise the symbols of ill health. This factor might create issues for the carers in both the s hort and the long run. Therefore, people with learning disabilities should be dealt with extreme care and the level of dignity should be maintained so that they can lead a healthy and a prosperous life. Summary The primary aim of the proposed research is to analyse the issues related to dignity in healthcare with respect to adults who have learning disabilities in the United Kingdom and study the range of available healthcare services. This primary aim will be accomplished by achieving several underlying objectives. All the researches that were analysed in the literature review depict that adults with learning disabilities face several challenges especially with respect to dignity and they should be dealt with extreme care. There are certain discrepancies and difficulties in this regard and there should be a proper equal approach adopted to care for adults with learning disabilities. It was also stressed in this research paper that dignity of these individuals is the main issues and once the dignity of these individuals are present they can live with self respect in the society. Relevance to Practice The entire research would be quite useful in enhancing the level of dignity in adults who are suffering from learning disabilities in United Kingdom. However, one of the major points that should be focused by different agencies and social workers would be how fast and effectively they can implement all these processes. A significant amount of research has been conducted in this regard but the reviewed literature shows several gaps in standards laid down by government health authorities and current practices. The proposed research will be helpful in filling these gaps. The proposed research would be beneficial for adults who are facing with learning disabilities and it would be beneficial for caregivers who are planning to implement these processes.

Marketing Mix :: essays research papers

Social Systems Analysis of Organizational Planning and Management   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  HUS 643.22   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Systems Analysis –Comp Unit IV-B Purpose: To discuss the components of the marketing mix, outline the product offerings of the agency and define strategic planning from an open systems perspective. Monifa K. Jackson December 26, 2003 Dr. Harold Carter Thesis Development Marketing mix is a management function linking the organization to its external environment. The linking or transaction occurs not only between customers and the organization, but also amongst the organization’s task environment. Kotler & Andreasen (2002) contend that in contrast to those who conceive of marketing largely in terms of communications strategies designed to change customers to fit the organization’s offering, sophisticated marketer’s view the marketing function as more diverse and the marketing objective as, above all, responding to customer needs and wants. A diverse marketing program pays attention not only to communication but also to the nature of the offering, its cost to target audience members, and the channels through which it is made available. The true marketer’s mindset considers that it is the organization that must be willing to adapt its offering to the customer, and not vice versa. At National Pike Health Center (NPHC), this philosophy has been adopted. NPHC agrees that creativity is necessary for survival. All clients will not be able to molded into an already existing program. Change agents must be readily able to view challenges to impacting positive change and adapting to a more flexible style of empowering. Generations change rapidly and what worked for one may not work for another. Staying informed is essential to staying at the forefront of empowerment.   Ã‚  Ã‚  Ã‚  Ã‚  The pilot project focuses on educating families with options to achieving a better education for their children. The foundation of a good education, in which the children are stimulated and motivated to learn and to return to school, is priceless. The classroom is a microcosm of the world. Survival of the academic arena dictates one’s future potential. Children were taught not to give up, but to discover alternative methods of locating valuable solutions.   Ã‚  Ã‚  Ã‚  Ã‚  Kotler and Andreasen (2002) contend the marketing mix is the particular blend of controllable marketing variables that the firm uses to achieve its objective in the target market. There are many variables that create the marketing mix. They are classified into major groups including price, product, place, and promotion.   Ã‚  Ã‚  Ã‚  Ã‚  The product was the delivery of the services to the consumers (target population). The services were distributed within the context of the existing program through group sessions, accurate record keeping, and other client services. Marketing Mix :: essays research papers Social Systems Analysis of Organizational Planning and Management   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  HUS 643.22   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Systems Analysis –Comp Unit IV-B Purpose: To discuss the components of the marketing mix, outline the product offerings of the agency and define strategic planning from an open systems perspective. Monifa K. Jackson December 26, 2003 Dr. Harold Carter Thesis Development Marketing mix is a management function linking the organization to its external environment. The linking or transaction occurs not only between customers and the organization, but also amongst the organization’s task environment. Kotler & Andreasen (2002) contend that in contrast to those who conceive of marketing largely in terms of communications strategies designed to change customers to fit the organization’s offering, sophisticated marketer’s view the marketing function as more diverse and the marketing objective as, above all, responding to customer needs and wants. A diverse marketing program pays attention not only to communication but also to the nature of the offering, its cost to target audience members, and the channels through which it is made available. The true marketer’s mindset considers that it is the organization that must be willing to adapt its offering to the customer, and not vice versa. At National Pike Health Center (NPHC), this philosophy has been adopted. NPHC agrees that creativity is necessary for survival. All clients will not be able to molded into an already existing program. Change agents must be readily able to view challenges to impacting positive change and adapting to a more flexible style of empowering. Generations change rapidly and what worked for one may not work for another. Staying informed is essential to staying at the forefront of empowerment.   Ã‚  Ã‚  Ã‚  Ã‚  The pilot project focuses on educating families with options to achieving a better education for their children. The foundation of a good education, in which the children are stimulated and motivated to learn and to return to school, is priceless. The classroom is a microcosm of the world. Survival of the academic arena dictates one’s future potential. Children were taught not to give up, but to discover alternative methods of locating valuable solutions.   Ã‚  Ã‚  Ã‚  Ã‚  Kotler and Andreasen (2002) contend the marketing mix is the particular blend of controllable marketing variables that the firm uses to achieve its objective in the target market. There are many variables that create the marketing mix. They are classified into major groups including price, product, place, and promotion.   Ã‚  Ã‚  Ã‚  Ã‚  The product was the delivery of the services to the consumers (target population). The services were distributed within the context of the existing program through group sessions, accurate record keeping, and other client services.

Plato’s Unwritten Doctrines from a Hermeneutical Point of View* :: Philosophy Philosophical dialogue Essays

Plato’s Unwritten Doctrines from a Hermeneutical Point of View* ABSTRACT: In this paper, I will show the deep roots of dialogue in Plato’s thought, in order to examine the validity of the so-called ‘esoteric Plato’. The confrontation between dialogicity and unwritten doctrines is the main theme of this article. These two views — Hermeneutics and TÃ ¼bingen School — are not far away on concrete contents, with more or less variations. But it must be noticed that both conceptions of Platonic thinking are contradictory and that is reflected in their explanations of Plato’s own philosophical project. To begin with, I will not compare each point of the Hermeneutic and Tubingen School positions. I will explain, so far as I can understand, why the explanation of the TÃ ¼bingen School is unsatisfactory. (1) These insufficiencies are not related to its deep analysis of the Platonic oral tradition, exactly to its interpretation. (2) The question is wholly hermeneutical and refers to the pretension, extension and value that this oral doctrine can have in Platonic philosophy. I will avoid the content questions, because they are far away from the purpose of this paper. The implicit question in these two trends is the following: can Plato’s own philosophy be reduced to a metaphysical system? (3) The affirmative answer to that question holds the whole account of the TÃ ¼bingen School. But I consider that this assumption is not correct and that it supposes the projection of alien elements to Platonic philosophy. And my task in this contribution is to show why. Plato’s thought has two axes: thematical and formal. Thematically it moves around the Good, and formally, around the dialectic. Both themes are the ground of his whole work and the ideas are not more than the attempt of joining them. The dialectical access to ideas is fully congruous with the question of the Good, at all levels. This is clearly exposed in the beginning of Philebus, (4) where it is necessary to reach the truth about the good through dialogue, with all required efforts. But dialogue is not a combat between enemies to win one position, but the battle between allies supporting the truth. Dialectic is not another thing than the ability to guide a conversation, that is, the capability to dialogue. (5) Because of that, language —exactly (6) — has no secondary position in Plato’s philosophy. Even one of his works is wholly dedicated to that theme — Cratylus —, and there it can be seen that language is neither pure nature nor complete artifact.

How money widens the gap of loneliness in the great gatsby :: essays research papers

The 1920’s in the united States was a time of economic growth in which people lived frivolous lives by believing their money would make them happy. It was a time of alcoholic prohibition and a time of emancipation for women. Thus, it was a time of parties, drinking and wild women for those who could afford it. Those who were at the bottom of society were constantly striving for the top of the economic ladder.   Ã‚  Ã‚  Ã‚  Ã‚  This time era, in Long Island, is the basis of F. Scott’s Fitzgerald’s book, The Great Gatsby. It has become one of the great classics in American literature and is well known for its commentary on social status. Through the introduction of many â€Å"status† oriented characters, Fitzgerald comments on the social lives of those living in the twenties. But does it go beyond the social status issues it addresses, and focus on something deeper? Yes, the characters may focus on their constant climb to economic well being, but more importantly they reveal a theme of The Great Gatsby: in the midst of man’s heart is loneliness and the need to be needed, which is surrounded by the greed of money. â€Å"Gatsby offers a detailed social picture of the stresses of an advanced capitalist culture in the early 1920s† (Fitter), â€Å"Fitzgerald discloses in these people a meanness of spirit, carelessness and absence of loyalties. He cannot hate them, for they are dumb in their insensate selfishness, and only to be pitied.† (Clark).   Ã‚  Ã‚  Ã‚  Ã‚  Fryc 2 The plot, or general development of the story, is carefully designed to grow as the reader gets to know the characters. It isn’t until the last few chapters that the actual events of the story add to the theme. Even then, the character’s reactions to these events are what strengthen the theme of loneliness.   Ã‚  Ã‚  Ã‚  Ã‚  The narrator, Nick Carraway, presents his own view of himself at the beginning of the story. By being the narrator, he only allows the reader to know what he wants them to know about him. He gives the impression that he is an upright human being that â€Å"reserves all judgments† (p.1). However, by the end of the story, he has come to the conclusion that everyone he has come into contact with is shallow and self-absorbed. Although he might give the impression that he is content with life, a small glimpse of loneliness can be seen in him.

Coke

Distribution Gaps in Direct Routes By Anuroop Uppuluri June, 2010 Distribution Gaps in Direct Routes By Anuroop Uppuluri Under the guidance of Shri Himanshu Shekhar Dr. Bikramjit Rishi Capability Developmnet ManagerProfessor HCCB IMT, Ghaziabad June, 2010 Certificate of Approval The following Summer Project Report titled â€Å"Distribution Gaps in Direct Routes† is hereby approved as a certified study in management carried out and presented in a manner satisfactory to warrant its acceptance as a prerequisite for the award of Post-Graduate Diploma in Business Management for which it has been submitted.It is understood that by this approval the undersigned do not necessarily endorse or approve any statement made, opinion expressed or conclusion drawn therein but approve the Summer Project Report only for the purpose it is submitted. Summer Project Report Examination Committee for evaluation of Summer Project Report NameSignature 1. Faculty ExaminerDr. Bikramjit Rishi____________ _______ 2. PG Summer Project Co-coordinatorShri Himanshu Shekhar___________________ Certificate from Summer Project Guides This is to certify that Mr.Anuroop Uppuluri, a student of the Post-Graduate Diploma in Business Management, has worked under our guidance and supervision. This Summer Project Report has the requisite standard and to the best of our knowledge no part of it has been reproduced from any other summer project, monograph, report or book. Dr. Bikramjit RishiShri. Himanshu Shekhar ProfessorCapability Development Manager IMT, GhaziabadHCCBPL New Delhi DateDate Acknowledgement I would like to thank Ms. Saumya Khati (Manager-HR) for giving me an opportunity to work as a summer intern in Hindustan Coca-Cola Beverages Private Limited.I am grateful to Mr. Himanshu Shekhar under whose guidance I have successfully completed this project. I would like to thank Mr. Inderjeet Bindra who has been a constant source of encouragement and without whose guidance this project would not h ave been completed. I would also like to extend my sincere thanks to Mr. Sandeep Rawat for all the support during the course of the project work. I am extremely grateful to Dr. Bikramjit Rishi, whose guidance and valuable suggestions helped me move in the right direction through the course of my nternship. I would also like to thank all the workers in the Dilshad Garden depot and my friends who have directly or indirectly helped me complete this project. Abstract Distribution Gaps in Direct Routes For HCCB By Anuroop Uppuluri Distribution (Place) is one of the four elements of marketing mix, the other three being Product, Price and Promotion referred to as the 4Ps. The importance of a strong and reliable distribution network cannot be over emphasized in an FMCG company.In an FMCG company like Coca-Cola where there is rapid movement of products along the distribution channels (especially in summer when the demand is at peak), a proper distribution network would mean both increased sa les and customer satisfaction. Market Developers (MDs) and Area Market Controllers (AMCs) are the frontline workers who form the strong base of the distribution network in Coca-Cola Company. Any shortcoming on their part will result in loss of sales for the company and also affects the RED scores of the outlets where order does not get delivered.This research was focused on identifying the distribution gaps in direct routes and taking steps to bridge the gaps in order to make the distribution network more efficient. This study is confined to the direct routes of Dilshad Garden depot in East Delhi. The methodology includes the following steps: 1) Collecting the invoice data from invoice history report, and data regarding orders received from the delivery sheets. 2) Matching the invoice data with the delivery sheets to identify the outlets where order has not been delivered. 3) Determining the reason for non delivery from the AMC and cross checking it with the outlet when necessary.Id entifying outlets with persistent problems and solving issues accordingly. The major findings are: 1. The outlet owners are very particular about the SKU that they order. Changing the SKU if the one ordered was not available led to cancellation of order some times. Such cancellation of orders affects the fill rate. Hence, if any SKU is not available, the order should just be removed instead of being changed to some other SKU. 2. Even though the AMCs are required to call the concerned people when an order gets cancelled and inform about it, they are not taking it seriously.The AMCs need to understand that this is in the best interest of every one as the problem can be cured once and for all if they take suitable action. So, this process needs to be enforced strictly. 3. It has been observed that it is very difficult to track wrong deliveries where in the products are delivered to some individual/outlet while the invoice is printed against some other outlet where delivery did not happ en. This can be stopped by implementing a token system where the outlet owner acknowledges the AMC upon delivery using some token. Table of Contents PageAcknowledgement†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦v Abstract†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. vi Table of Contents†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 1 List of Figures†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3 List of Tables†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦4 List of Appendices†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 5 List of Abbreviations†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 6 IINTRODUCTION†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦7 1. 1 A BRIEF INTRODUCTION OF THE COCA-COL A COMPANY†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 7 1. 2 INTRODUCTION OF HCCBPL†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦7 1. 3 SWOT ANALYSIS OF HCCBPL†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 8 1. 4 PROBLEM FORMULATION†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦9IIRESEARCH PROBLEM†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦10 2. 1 PROBLEM STATEMENT†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦10 2. 2 OBJECTIVES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢ € ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦10 2. 3 PROJECT DELIVERABLES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦10 2. 4 CHALLENGES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 10 IIIBACKGROUND OF THE STUDY†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦11 3. 1 RSU METHOD†¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 11 3. 2 DRAWBACKS OF RSU METHOD†¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦11 3. 3 PRE-SALE METHOD.. †¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 11 3. 4 RIGHT EXECUTION DAILY (RED)†¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦12 3. 5 DISTRIBUTION SYSTEM IN COCA_COLA†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 12 3. 6 PROCESSES FOLLOWED†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦14 3. 6. 1 ORDER GENERATION†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 14 3. 6. 2 ORDER INTEGRATION†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦14 3. 6. 3 INVOICE AND SETTLEMENT†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢ € ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦15 IV RESEARCH DESIGN†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 16 4. 1 RESEARCH METHODOLOGY†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 16 4. 2 DATA COLLECTION†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 16 4. 3 FINDINGS: GAPS IN DISTRIBUTION†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 16 4. 3. 1 SKU AVAILABILITY†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 16 4. 3. 2 STOCKOUT OF COCA-COLA†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢ € ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 17 4. 3. 3 WRONG DELIVERY†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 18 4. 3. 4 DAMAGE TO VEHICLE†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 18 4. 3. 5 SHOP CLOSED†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦19 4. 3. 6 BIG VEHICLE UNABLE TO REACH OUTLETS IN LANES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 19 4. 3. AMC NEW TO THE ROUTE†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 19 4. 3. 8 FAKE ORDERS†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 20 4. 3. 9 MISCELLANEOUS REASON S†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 20 VRESULTS AND CONCLUSIONS†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 21 VIRECOMMENDATIONS†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 24 References†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 25 Appendices†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 26 List of Figures Figure No. Description Page 1 Distributi on network depicting direct and indirect routes†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 13 2 Distribution Channels depicting flow of Fulls and Empties†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 14 3 Graph depicting the variations in fill rate for direct routes†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 2 4 Graph showing the overall increasing trend in Fill rate calculated as simple average week wise†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 22 List of Tables Table No. Description Page 1 Fill Rates in the direct routes†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 21 2 Simple Average of the fill rates of the AMCs in the given duration†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 23 List of Appendices Table No. Description Page 1Fill Rate26 List of Abbreviations HCCBPL – Hindustan Coca-Cola Beverages Private Limited CCI – Coca-Cola India MD – Market Developer AMC – Area Market Controller RSU – Ready Stock UnitRGB – Returnable Glass Bottle RED – Right Execution Daily PJP – Permanent Journey Plan CFA – Carry & Forward Agents GOD – Glass on Deposit ROD – Return on Deposit RTM – Route to Market STL – Sales Team Lead SKU – Stock Keeping Unit Chapter 1: INTRODUCTION 1. 1 A BRIEF INTRODUCTION OF ‘THE COCA-COLA COMPANY’ The Coca-Cola Company is the world’s largest beverage company operating in more than 200 countries. It has a portfolio of more than 300 beverage products including sparkling drinks and still beverages such as waters, juices and juice drinks, teas, coffees, sports drinks and energy drinks.The Coca-Cola Company was incorporated in 1892 and is headquartered in Atlanta, Georgia. C oca-Cola originated as a soda fountain beverage in 1886 selling for five cents a glass. Early growth was impressive, but it was only when a strong bottling system developed that Coca-Cola  became the world-famous brand it is today. The company’s beverages are served over 1. 6 billion times every day. The company operates a  franchised  distribution system. The Coca-Cola Company manufactures the concentrates, beverage bases and syrups which are then sold to various  bottlers  throughout the world who hold an exclusive territory.The bottling partners play a critical role in the Coca-Cola system as the producers and distributors of nearly 500 beverage brands and they range from international and publicly-traded businesses to small family-owned operations, the vast majority of which are not owned or controlled by The Coca-Cola Company. The bottling partners are responsible for producing, packaging, distributing and merchandising the beverage products worldwide. Coke has relationships with three types of bottlers: independently owned bottlers where the company has no ownership interest; bottlers where the ompany has invested but has a non-controlling ownership interest; and bottlers where the company has invested and has a controlling interest. Separate contracts, or bottler’s agreements, exist between Coke and each of its bottlers regarding the manufacture and sale of Coke products. The Bottler’s Agreements authorize the bottler to prepare designated Coke trademark beverages, package the drinks in authorized containers, and then sell the final product in an identified territory. Bottlers are obligate to purchase all of their concentrates and syrups for designated Coke trademark beverages from the company’s authorized suppliers 1. INTRODUCTION OF HCCBPL Hindustan Coca-Cola Beverages Private Limited  is 100% company owned Bottler in India and reports directly to The Coca-Cola Company. It has 3 business regions, north, south an d central, and operates out of 22 locations across India. The business model includes manufacturing the beverage, distribution and sales, trade marketing and market execution. Coca-Cola was the leading soft drink brand in India until 1977 when it left rather than reveal its formula to the government and reduce its equity stake as required under the Foreign Exchange Regulation Act (FERA) which governed the operations of foreign companies in India.After a 16-year absence, Coca-Cola returned to India in 1993, cementing its presence with a deal with Parle that gave Coca-Cola ownership of the nation's top soft-drink brands and bottling network. Coke’s acquisition of local popular Indian brands including Thums Up, Limca, Maaza, Citra and Gold Spot provided not only physical manufacturing, bottling, and distribution assets but also strong consumer preference. With access to 53 of Parle’s plants and a well set bottling network, an excellent base for the rapid introduction of t he company’s international brands was formed.This combination of local and global brands enabled Coca-Cola to exploit the benefits of global branding and global trends in tastes while also tapping into traditional domestic markets. Leading Indian brands joined the Company's international family of brands, including Coca-Cola, Diet Coke, Sprite and Fanta. Coca-Cola operates through Company Owned Bottling Operations (COBO) or Franchise Owned Bottling Operations (FOBO) which have demarcated territories. While HCCBPL is COBO, Moon and Enrich are FOBOs in the Delhi region.HCCBPL purchases the concentrates and beverage bases from Coca-Cola India (CCI) which is also responsible for local marketing and R&D apart from holding the concentrates. Every action undertaken in Coca-Cola is in some way related to ensuring â€Å"Activated Chilled Availability† of beverages to its consumers. Activation refers to the communication to end consumers regarding the availability of various SKU s of cold drinks and price communication. Chilling refers to the availability of cooler/ice box which ensures that the product is served in a chilled form.Availability refers to making sure that the brand requested by the consumer is available at the outlet. Despite registering world’s highest sales volume growth of 29 per cent in India, the per capita consumption of its beverages in India is currently at 11 servings a year (up from 7 servings a year in 2001) which is very less when compared to 600+ servings a year in Mexico. This when combined with India’s one billion plus population and an emerging middle class makes it one of the most coveted markets for soft drinks across the world. 1. SWOT ANALYSIS OF HCCBPL Strengths: * Distribution Network: With a number of efficient salesmen, over 700000 retail outlets and 8000 distributors, Coca-Cola has a reliable distribution network. * Focus on Quality: The Coca-Cola Company's internal global quality program called The Coca -Cola Quality System (TCCQS) not only covers environment management, but also takes into consideration other business aspects such as safety and loss Prevention (SLP), product quality, packaging quality, process capability improvement and customer satisfaction.Strict compliance with TCCQS, often rated as a program equivalent to the internationally reputed ISO 14001 System, has also enabled all the company-owned bottling plants in the country to successfully get the coveted ISO 14001 Certification from Det Norske Veritas (DNV). * Strong Brands: People across the world easily recognize Coca-Cola and Sprite, Fanta, Limca, thums Up and Maaza have a strong brand image across the country. Weaknesses: Small Scale Sector Reservations: The Company’s operations are carried out on a small scale and due to Government restrictions; the Company finds it very difficult to invest in technological advancements and achieve economies of scale. Opportunities: * Low Per capita Consumption: Despit e registering strong growth in India, the per capita consumption in India is very less at 11 servings per year when compared with other countries like Mexico where it is 600+ servings per year and USA where it is 400+ servings per year. Large Untapped Domestic Market: With one billion plus population and an emerging middle class, India is one of the most attractive soft drink markets in the world. Threats: * License: Whenever the production capacity needs to be increased, the company will have to renew or update the license which is a cumbersome process. This is because the production capacity is mentioned on the license. 1. 4 PROBLEM FORMULATION Distribution (place) is one of the four elements of the marketing mix and it plays a key role in passing the product along the distribution channels.The products produced at the manufacturing plant (Dasna) reach the depots and from there they reach the end consumer either through a direct route (directly to customers) or an indirect route ( passing through sub-distributors/wholesalers to customers). There is a huge demand for the soft drinks especially in summer and distribution system should be reliable to supply the soft drinks to customers as promised on a day-to-day basis. In the direct routes, MDs generate orders for various retail outlets and AMCs deliver the orders the next day.STL or Sales Executives overlook the MDs while RTM is responsible for the AMCs. There should be a strong co-ordination between these two departments if the distribution system was to be perfect as the MDs and AMCs are the frontline workers. However, not everything goes as planned and sometimes delivery does not happen to the retail outlets as promised. This is due to the presence of certain gaps in the distribution system. There is a need to identify these gaps and bridge them in order to improve the distribution system and hence the overall sales.The efficiency of the distribution is measured in terms of Fill Rate. RED scores of the outl ets is directly dependent on the ‘Availability’ of products which accounts for 60 of the 100 points. So, the objective of the project includes identifying the gaps in the distribution system in direct routes by finding out the reasons for non delivery of products as per order received the previous day and tracking the performance of the AMCs in direct routes. For this specific study, only Dilshad Garden which caters to East Delhi has been taken into consideration.The direct routes serviced by Dilshad Garden depot have been studied and the performance of the AMCs has been analyzed. CHAPTER 2: RESEARCH PROBLEM 2. 1 PROBLEM STATEMENT In a company like HCCBPL where the products have a huge demand and are sold so fast that the retailer’s stocks need to be replenished on a daily basis, the distribution network assumes a huge significance. MDs, AMCs and the availability of soft drinks ordered are the three crucial aspects of the distribution system as far as direct rout es are concerned and any shortcoming in any one of these leads to non delivery of products to the customers.These distribution gaps not only affect the Fill Rate but also affect the RED scores of the outlets. Hence identifying the distribution gaps and bridging these gaps is quite essential in improving the distribution network of the company. 2. 2 OBJECTIVES * To find out the reasons for non delivery of products to the outlets from the AMCs and cross check it with the outlets. * To identify the root cause of the persistent problems present in the distribution network and resolve them. * To monitor the performance of the AMCs in direct routes. 2. 3 PROJECT DELIVERABLES Root-cause analysis of the various issues identified in the distribution network. * Recommendations for bridging the distribution gaps in direct routes. * Fill Rates of the AMCs in direct routes 2. 4 CHALLENGES * The AMCs do not always cooperate when asked about the reasons for non delivery as they see it as being que stioned for non performance instead of looking at it as an action necessary for resolving the issues. * Some of the phone numbers of the outlets are switched off/ wrong numbers and this limited the ability to corroborate the reasons given by AMCs. 3. BACKGROUND OF THE STUDY . 1 READY STOCK UNIT (RSU) METHOD Earlier Coca Cola used to follow Ready Stock Unit (RSU) method. In this method each AMC (Salesman) carried a truck full of load to a predetermined area and went to each retail outlet and sold the load as per the requirement of the outlet and availability of different SKUs available on the vehicle. The drawback of such a method was that there was no accountability for the AMC and most of the outlets were left uncovered. In the RSU method, the salesman generated orders and delivered the products simultaneously. 3. 2 DRAWBACKS OF RSU METHODIn the RSU method the salesman had a virtual monopoly over the area that he visited. The salesman could sell all the beverages to just 3-4 outlet s in the area and leave the rest of the retail outlets dry. If the relation between a retail outlet owner and the salesman soured it would mean that the retail outlet would find it very difficult to get Coke products. The retail outlet owners were mostly unaware of the schemes and discounts offered by the company. There was no obligation on the part of salesman to distribute the products fairly among all the outlets in the area. . 3 PRE-SALE METHOD Pre-Sale method was introduced to bridge the gap between the company and its customers. A pre seller generates orders in advance after activating the outlet. He also communicates the schemes and promotional offers to the outlets. Delivery vehicles are loaded as per the orders leading to high vehicle capacity utilization and very less shortage of required SKUs to the retail outlets. The outlets in an area are divided among Tell Sell and MDs such that the orders are taken from the outlets depending on the volumes sold by them.Diamond Outlet s are serviced more frequently than the Gold outlets, Gold Outlets more than Silver and Bronze ones. A Permanent Journey Plan(PJP) determines which outlets will be covered by the MDs and which ones by Tell Sell and on which days. All the MDs carry an MC35 machine with them and all these MC35s are integrated to a common server where each order can be tracked along with the time at which the order has been taken. 3. 4 RIGHT EXECUTION DAILY (RED) One of the key strengths of the company is its ability to directly reach its customers regularly.The sales people are dedicated to building strong and constructive relationships with every one of the various customers, including kiosks, grocery stores, convenience stores, hotels, restaurants, cafes, and bars among others. With such a diverse customer base the sales force has to be highly specialized to understand how to best fulfill customers’ needs. In pursuit of excellence in marketplace execution, Coca-Cola has been implementing a pr ogram we call Right Execution Daily (RED).This program monitors, at the individual outlet level, how well the merchandising standards are implemented and maintained. Furthermore, it helps identify opportunities to make immediate improvements that support growth for both customers and the company. RED is just one part of the company’s efforts to enhance revenue growth opportunities by optimizing the combination of brand, package and price for each consumption occasion. A closer partnership with the customers of the company helps drive a sustainable growth of the business.One of the key strengths of Coca-Cola is its ability to achieve quality in-store execution by having over 17,000 highly trained sales representatives regularly serving approximately 1. 5 million outlets. This direct interaction with customers gives the company a competitive advantage in activating points of purchase and creating value for both customers and its own business. Working together with customers as one team translates into higher customer satisfaction and measurably improved performance. An analysis of the results helped identify key factors that affect shopping references and habits.Focusing on these factors, a set of solutions have been crafted such as repositioning the products on display or re-modeling the entire store, which resulted in better business and increased sales for the customers participating in the program. RED survey has been started in 2007. It adds value to customers and consumers through â€Å"Excellence in Execution† at the point of sale. For conducting RED survey, HCCBPL has hired ACNielsen Company, one of the best market research firms in the world. In the first week of every month, a monthly report on RED scores is sent to HCCBPL by ACNielsen.RED score is calculated for a total of 100 points out of which 60 points are for Availability, 25 for Cooling and 15 for Activation. 3. 5 DISTRIBUTION IN COCA-COLA The manufacturing of all the beverages cat ering to Delhi takes place in the Dasna manufacturing plant located in Ghaziabad, near Delhi. Dasna plant is completely owned by Hindustan Coca-Cola Beverages Private Limited. The beverages are then brought to the depots which are operated by Carry ; Forward Agents (CFA). There are three depots currently operating in Delhi located at Dilshad Garden (referred to as DG), Lawrence Road (referred to as LR) and Okhla.From the depot, the beverages reach the customers either through a direct route or an indirect route. If the trucks carry the beverages directly to the retail outlets as per the order given by these outlets the day before, it is referred to as Direct Route. If the beverages reach the retail outlets through a sub distributor or a wholesaler then it is referred to as an Indirect Route. A wholesaler operates from a single shop and has low margin and a high turnover. The wholesaler is not confined by a fixed territory. In contrast, distributor and sub distributor have defined te rritories.A distributor generally makes a huge investment and is committed to Coca-Cola where as a sub-distributor makes lesser investment and is not committed to Coca-Cola. He seeks out opportunities from other companies as well. Figure1: Distribution Network depicting direct and indirect routes Figure 2: Distribution Channels depicting flow of ‘Full’s and Empties 3. 6 PROCESSES FOLLOWED 3. 6. 1 ORDER GENERATION Every day each MD gets an SMS in the morning which mentions which all SKUs and in what quantities are not available in the depot. So, ideally, the MD is not supposed to take orders for those SKUs.Each MD visits the outlets one by one as per the PJP and punches the order given by retail outlets into the MC35 machine that he carries with him. All the MC35s are integrated to a central server and each order can be traced from the system. The MD also explains the various discount schemes provided by Coca-Cola for the direct route retail outlets and is responsible fo r activation of the outlets. The MD is responsible for registering new outlets, taking down complaints regarding fridge disorders, filling the RED tracker sheet and arranging the drinks in the visi-cooler as per the predefined arrangement. . 6. 2 ORDER INTEGRATION Every night the dump of all the orders is taken ColaNet which includes orders of MDs and orders taken through Tell Sell. This has details of Outlet DD Code, Outlet name, Outlet address, Order Code, Item Code, Quantity in cases and each, market area code, route id and sequence number among others. Using RoadNet these orders are separated according to the Route Ids and an AMC is assigned for each Route. RoadNet makes use of the information about vehicle capacities, sequence numbers and market area codes while allocating outlets to different routes. 3. 6. INVOICE AND SETTLEMENT When AMC comes for route ride next morning, his handle is loaded with the route details which will load details of outlets and orders into the handle. When the AMC delivers the drinks to any outlet, he prints an invoice and gives it to the outlet while retaining a copy of it with him. The AMC can only print invoices against the names of outlets in his particular route which are loaded in the handle and not against any other outlet. When a vehicle goes out of the depot in the morning with the load, a load sheet is printed against the AMC who is responsible for the vehicle.The load sheet includes the list of SKUs and quantities loaded into the vehicle. When the vehicle returns in the evening, a stock sheet is printed which includes a list of all the drinks (SKUs and quantities) left on the vehicle when it is checked in. Also the number of empty RGBs is matched with the number of ‘Full’ RGBs that were loaded on the vehicle in the morning. Each AMC is allowed to report a breakage of 2 Empties and 2 ‘Full’s every day. Finally, the account of each AMC is settled taking all these into account. Glass on Deposit (GOD): Lets say an AMC delivered 1 crate (24 bottles) of 300ml Coca-Cola to an outlet named Sai Agency.Sai Agency only had 19 Empty bottles (also referred to as ‘Empties’) and agreed to pay for the rest of the bottles in cash. Then the AMC prints a GOD bill for 5 bottles (5*5=25Rs) and collects the amount from Sai Agency. If the number of empty bottles fall short when the vehicle checks in, the AMC will have to pay for these missing bottles from his own pocket. Return on Deposit (ROD): The next day if Sai Agency returned the 5 empty bottles, then that will reflect on ROD bill printed for those 5 bottles and Sai Agency gets back its 25Rs. 4. RESEARCH DESIGN 4. 1 RESEARCH METHODOLOGYThe delivery list for each route gives the list of outlets that should be covered on that day for delivery. Whenever delivery happens in an outlet an invoice is printed against that outlet for the list of items delivered and it includes the discount provided. 1) The first step is to identify w hich all outlets have not been covered for delivery by the AMC on that day. 2) A list of outlets against which invoices were printed when matched against the list of outlets in the delivery list for that route gives us the outlets where delivery has not happened on any given day. ) Establish the reason for non delivery in a particular outlet by calling the concerned AMCs and by cross checking with the outlets if necessary. 4) Check if it is a one off incident or a repeat occurrence and take action accordingly. 5) Call random outlets and check that the delivery happened to the correct outlet and that it was not a wrong delivery. 6) The performance of AMCs is measured by calculating ‘Fill Rate’ for the corresponding routes. 7) The ‘Fill Rate’ for all the direct routes combined is calculated to estimate the performance for that day in direct routes.A macro has been written to calculate AMC route wise fill rates saving time and effort. 4. 2 DATA COLLECTION The invoice history report gives the details as well as the summary of the invoices printed the previous day. The dump taken from ColaNet gives the details of the orders taken for the day both by the MDs and through Tell-Sell. Route Wise delivery sheet with details of orders, outlet wise can also be obtained through ColaNet. 4. 3 FINDINGS:GAPS IN DISTRIBUTION 4. 3. 1 SKU availability: Every morning the Market Developer (MD) gets an SMS stating which SKUs are not available in the depot so that the orders for those SKUs are not taken.However, sometimes it so happens that the SKUs that were expected to arrive on a day had not arrived but there are orders taken for that SKU by the MDs. When the orders are integrated in the night, these orders for the unavailable SKUs are changed into some other SKU that is available. When the AMC goes to the outlet the next day, chances are that the outlet owner declines the delivery as it was not exactly what he ordered the previous day. Several orders get cancelled because of the same reason and the AMC brings back all this leftover beverages as there are no takers and this affects his ‘Fill Rate’.Root Cause: Although the MDs get an SMS stating the availability of SKUs, it might not always be accurate. Sometimes the SMS might come a bit too late in the day informing that there has been stock out in some SKU. It could also be sheer negligence on the part of MD while taking the order. The logic behind changing these orders for unavailable SKUs into some others those are available at the time of integration is that the outlet owners might just take any other SKU that is available given the high demand for cold drinks in general in summer.The outlet owners are expected to take any other SKU instead of getting nothing despite giving an order. However, what actually happened in the market was quite the contrary. The outlet owners are very particular about the SKUs of cold drinks that they want and are not ready to budge. As a result most of the orders where there had been a change of order got cancelled and were brought back to the depot by the AMCs. This had a very big impact on the ‘Fill Rates’ in the direct routes.Recommendation: When this issue had been brought to the notice of the depot manager, he had realized that this was indeed a major problem resulting in the cancellation of most of the orders and hence stopped changing the orders taken. So, if the orders requested for some SKU which was not available, it is just removed from the order instead of being changed to some other SKU. The implementation of this resulted in lesser cancellation of orders due to SKU availability problems and in better Fill Rates. 4. 3. 2 Stock out of Coca-ColaThe company offers several discount schemes in the direct routes and these schemes keep changing frequently. Generally, on every 1 crate of 300ml beverages of any SKU, two bottles are offered as free. By default, Coca-Cola bottles are offered as free for any SKU. This turns out to be a problem when there is a stock out of Coke bottles in the depot. When the AMC goes out for delivery and his handle is showing the scheme as giving out 2 free Coke bottles for 1 crate of Limca (300 ml), while actually Coke bottles are not available in the depot/on the vehicle, he cannot print the bill for that and hence the order gets cancelled.Root Cause: It is learned that the person integrating the orders in the night is informed to make Coke as the default SKU for the free bottles of any other SKU. However, the frequently changing schemes and the changing stock availability in the depot mean that the person integrating the orders is not well equipped with necessary information regarding stock outs which gives rise to the problem. Recommendation: A suggestion has been made to the depot manager to make a file containing details of stock availability and the details of schemes and share it in the common folder.The person who integrates the data nee ds to first check out this file to get a clear idea of the schemes and the availability of SKUs before proceeding to prepare the delivery lists. This way, if Coke were to be out of stock in the depot, say Limca or Thums Up whichever SKU is available could be given as free thereby eliminating the scheme problem. 4. 3. 3 Wrong Delivery Every morning before the AMC leaves the depot his handle is loaded for the particular route in which he goes.So AMC can only print invoices only against the names of the outlets appearing in the delivery list of his route and cannot print invoices against any other outlets. Sometimes it so happens that the AMC actually gives away some of the crates of drinks to some individual/outlet which is not in the delivery list and prints the invoice against one of the outlets in the delivery list even though he did not actually deliver the order of that outlet. This does not have any effect on the Fill Rate of the AMC as such but it affects the RED scores of thos e outlets where delivery did not happen as 60 points out of the total of 100 re for availability. Recommendation: In order to prevent the wrong deliveries, some kind of acknowledgement is needed from the outlet owners which indicate that the AMC has actually visited the outlet and not faked an invoice. It is not feasible to set aside one person just to call all the outlets and cross check the invoices at the end of each day in all the routes. It was suggested that the AMCs get the carbon copy of the invoices (that are brought back along with them) signed by the owners of the outlet.But, it was told that the outlet owners have a widespread perception that when they sign on the invoices, it would mean that they are taking the delivery on credit and hence that suggestion could not be implemented. Then it was suggested that the AMCs get the carbon copies of invoices stamped by the outlets to prevent fake invoices. However, even that suggestion could not be implemented as stamping the ca rbon copy of invoice is done only by the incentive parties and not by other outlets. As preventing wrong delivery is one crucial step in improving RED scores, another suggestion is to implement some kind of token system.When the MD visits each outlet for taking the orders, he can give a token which is collected by the AMCs the next day upon delivery to the outlets. This would also prevent wrong deliveries and fake invoices. 4. 3. 4 Damage to the vehicle There have been instances when the vehicle was damaged mid way through the route or sometimes just as it moved out of the Dilshad Garden depot. There has also been an instance when the vehicle met with an accident and the AMC had to sit in police station for the rest of the day.In such situations, the rest of the outlets in the route do not receive any delivery which drastically affects both the Fill Rates of the AMCs and the RED scores due to non availability of drinks. Recommendation: A back-up vehicle needs to be maintained in the depot which can cover for the damaged vehicle when need arises. If the costs do not allow a spare vehicle to be maintained in the depot, at least a mechanic should be dispatched immediately to the location to rectify the damage as quickly as possible. 4. 3. 5 Shop ClosedOne most common reason given by the AMCs when delivery does not happen in some outlets is that the shop is closed. Upon cross checking with the outlet it is found that the shop was indeed closed. There are some specific areas where shops are usually closed on a particular day in the week. For example, in ‘Murga Mandi’ area, most of the outlets remain closed on Tuesdays. Also most of the Dairies (like MAL Dairy in Madhu Nagar) remain closed through the afternoon and so any order for these dairies need to be delivered in the morning itself.Recommendation: If it is known that the outlet remains closed on a particular day, then the MD should be asked not to take the order for that outlet on the day before. For example, MD visiting ‘Murga Mandi’ area should be given his weekly off on Monday so that no orders will be due for delivery on Tuesday in the area when the outlets remain closed. Also when it comes to dairies, if it is feasible for the AMC to deliver the order of the dairy before afternoon without having to make a detour from his normal route, then it should be done so.If that were not feasible then the MD should be asked to stop taking orders from that particular dairy and it should be removed from the MDs PJP. Taking the order and not delivering it leads to both customer dissatisfaction and affects Fill Rate of the AMC as well. 4. 3. 6 Big Vehicle unable to reach outlets in small lanes There have been several instances of AMC complaining that the outlet could not be reached on the big vehicle as it is located in some small lane. There have been a few instances where the outlet belonged to some sub-distributors area and the MD still took the order.In one particular area (Krishna Nagar) there are several outlets on either side of the road where the vehicle could not be stopped for delivery and hence these outlets are supposedly being moved out of the direct route. Recommendation: MD should be asked not to take orders from outlets belonging to some sub-distributor just to increase the number of orders taken. Trolleys need to be provided for the AMCs where the outlets are inaccessible. 4. 3. 7 AMC new to the route Most of the AMCs are experienced and have been going in the same routes for quite some time now and are well aware of all the outlets featuring on the delivery list.However, there have been instances where an AMC is new to a particular direct route and is not well aware of the location of the outlets. The AMC could be a one off replacement for the AMC regularly going in that area or he could be new to direct routes. In such cases, it has been observed that the AMCs do not take pains of calling the MDs for finding out the location of th e outlets which they could not find. They just return all the orders for the outlets they do not find. Thus when a new AMC goes in a direct route an abysmal drop in the Fill Rate for that route has been observed.Narender Sharma is a case in point for the Dilshad Garden depot. Recommendation: The AMCs should be made to call the MDs in case they are not able to find the location of any outlet. The AMCs should have the numbers of the MDs of that particular routes and it should be made clear that not being able to locate any outlet is not a good enough reason to not deliver the order for that outlet. 4. 3. 8 Fake orders Most of the times the outlet owners just reject the delivery saying that they haven’t given any order in the first place the previous day or that they have ordered for a different SKU than what appears in the delivery list.When the outlet owner says that he has not given any order the previous day it could mean one of the two things. First, the outlet owner is lyi ng as he does not want to take the delivery due to some other reason like not having enough money or already having enough stock in his cooler. Second, the MD has punched in a fake order. A fake order means that the MD has not visited the outlet the previous day but has punched in some random order under the outlet just to meet his target for the day in terms of the number of crates.When an order gets cancelled due to any of these reasons, it is the responsibility of AMC to confront the MDs for taking fake orders and inform the STL concerned that the MD has taken a fake order. If this communication does not happen, then there is no other way for STLs to come to know of fake orders being taken by MDs. Recommendation: It is already suggested that the AMCs call MD/STL without fail when the outlet rejects the delivery. However, this has not been enforced properly and the AMCs are not following these instructions despite repeatedly asking them to do so.The AMCs should be strictly warned to comply with the procedure so that fake orders can be minimized and Fill Rate can be improved. 4. 3. 9 Miscellaneous reasons Upon close observation, some outlets have been identified where there have been persistent issues for quite a while and delivery in these outlets did not happen for months together. Some of the issues include problem with scheme, replacement and incentive party. For example, for the outlet named Shaheen Pan located in Mayur Vihar Phase1, there has been a problem with the discount scheme right from the beginning.Still, orders are taken for that outlet every other day even though delivery does not happen. This affects the fill rate of the AMC going in that route. Recommendation: These kinds of outlets need to be singled out and issues resolved one by one. The responsibility to identify the problems should rest with the AMC because he is the one who gets to know of the problem. Instead of just ignoring it, the AMC should be asked to report such issues to the ST Ls concerned so that the problem can be resolved once and for all. CHAPTER 5: RESULTS AND CONCLUSIONSThe following table gives the Fill Rates in the direct routes in Dilshad Garden depot for the given dates. Date| Direct Route Fill Rate| 4/29/2010| 65. 38208| 4/30/2010| 76. 58787| 5/1/2010| 78. 9128| 5/3/2010| 71. 20842| 5/4/2010| 71. 97019| 5/5/2010| 72. 72874| 5/6/2010| 75. 89733| 5/7/2010| 70. 40817| 5/9/2010| 75. 67431| 5/10/2010| 78. 7004| 5/11/2010| 72. 59727| 5/12/2010| 74. 52693| 5/13/2010| 68. 4801| 5/14/2010| 74. 24813| 5/15/2010| 80. 77308| 5/16/2010| 81. 0852| 5/17/2010| 74. 33275| 5/18/2010| 80. 26975| 5/19/2010| 82. 7375| 5/20/2010| 80. 17823| /21/2010| 75. 66602| 5/23/2010| 81. 29576| 5/24/2010| 80. 03314| Figure 3: Graph depicting the variations in fill rate for direct routes It can be observed that the fill rate for the direct routes has increased from mid 70s to 80s with one-off variations. A simple average of the fill rates for the four weeks shows a general incre asing trend. Figure 4: Graph showing the overall increasing trend in Fill rate calculated as simple average week wise The simple average is calculated by taking an average of the fill rates of direct routes for each week’s data.This shows a general increasing trend with the average fill rate increasing from around 72% in the first week of May to around 80% by the end of third week. A simple average of the fill rates of the AMCs within this duration is as follows AMC Name| Fill Rate*| Kalyan Singh| 88. 37654| Ashok Sharma| 87. 76629| DK Sharma| 85. 03183| Uday Singh| 84. 6047| Sajan padiyar| 82. 70731| Rakesh Kumar| 77. 69646| AK Shukla| 77. 00473| CP Shukla| 75. 74619| Suraj Sawaria| 74. 75485| Laxman Singh| 71. 65821| Kapil malhotra| 69. 60537| Rajesh Tiwari| 66. 83779| Narender Sharma| 61. 06509|This indicates that Kalyan Singh has been performing most consistently from among the AMCs going in the direct routes. It has been observed when on a route ride with Kalyan Singh th at he maintains a very good relationship both with the outlet owners in the area and with the MD responsible for the area. Narender Sharma has more often been a replacement for some other AMC and not regular for the direct route which shows in his Fill Rate. CHAPTER 6: RECOMMENDATIONS 1) If the orders request for some SKU which is not available, it should be just removed from the order instead of being changed to some other SKU. ) If Coke is out of stock in any of the quantities, the discount scheme should be suitably modified so that a problem does not arise while printing invoice with the handle at the time of delivery by AMC. 3) IN order to prevent wrong delivery, some kind of token system where the outlet owner acknowledges receipt of products from the AMC needs to be implemented.4) In order to prevent complete loss of sales in a route due to vehicle damage, a backup vehicle should to be maintained at the depot. ) If it is known that some outlets are closed on particular days of the week, MDs should be asked not to take orders for those outlets the day before. 6) Trolleys need to be supplied to AMCs in order to reach certain outlets which are located in small lanes where the vehicle cannot reach the outlet. 7) The process of calling MDs/STLs when order gets cancelled due to rejection from outlets should be enforced strictly.REFERENCES http://en. wikipedia. org/wiki/The_Coca-Cola_Company http://www. thecoca-colacompany. om/ourcompany/the_cocacola_system. html http://www. coca-colaindia. com/aboutus/aboutus_ccindia. aspx APPENDIX 1 Fill Rate: Fill Rate is a measure of the amount of order delivered versus the amount of order initially received for a given day. Calculation: Number of crates of order delivered / Number or crates of order received Example: The total order received in a route for a given day is 100 crates. However, only 80 crates of beverages have been delivered in that route on that day. Then the fill rate for that route is given as 80/100 or 80 %.